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Director – Operations


Mooresville, NC

Company Description:

Our client is an HVAC and plumbing contractor headquartered in Mooresville, NC that provides HVAC installations, plumbing installations, and servicing to the multifamily real estate sector.  Founded in 2010, the business has 64 employees and operates across eight mid-Atlantic and southeastern states.

The company utilizes a subcontractor model whereby it handles all contracting, materials, and job oversight, however a subcontractor performs the physical installation per its design and guidelines.  This allows the business to scale up or down according to projects and not carry the heavy payroll and equipment burden of a substantial field work force.  It has a deep network of over 60 subcontractor companies to execute projects.

Our client has long-standing relationships with a broad spectrum of customers including General Contractors, Owners, and Developers.  It has grown dramatically in recent years with the addition of the plumbing line of business, with revenues in 2020 expected to be up over 100% year over year.

Position Description:

The Director of Operations will be responsible for day-to-day efficiency and success of a best-in-class HVAC/Plumbing subcontracting company that generated over $40M in Revenue in 2020.  This individual will be responsible for developing and implementing processes and procedures within the company that create greater efficiencies, generates profit, and leads to overall company growth.  He or she will be work closely with both the corporate leadership team as well as the field operations team and will have the autonomy to make decisions that directly impact P&L and personnel.  This person will be integral to the company’s success and growth into additional markets and into additional service lines.


  • Oversee daily corporate activities of the company
  • Review current business functions; develop and implement procedures to drive efficiency and effectiveness in the business workflow
  • Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
  • Assist CEO and CFO in driving organization vision, operating strategy, and talent acquisition
  • Manage Microsoft Power BI (Data Visualization) capacity vs. utilization tool and report to senior management; ensure team is fully utilized across both trades
  • Ensure different business verticals communicate and information flows seamlessly
  • Manage capital investment and expenses to ensure annual budget is met
  • Bring solutions to senior management for challenges resulting from employees, the business, and/or market
  • Assist with new business lines; commercial mechanical and plumbing and service
  • Seek out talented team members to supplement the current team; help grow the business geographically and support new business lines
  • Work with team members to obtain mechanical and plumbing licenses for VA, NC, SC, and GA
  • Assist Vice President of Operations to schedule and implement training for field workforce and implement building checklists
  • Manage insurance program (bonds, annual renewal) with assistance from Chief Financial Officer
  • Communicate and explain new directives, policies, and/or procedures; meet with entire operations staff to explain changes, answer questions, and maintain morale
  • Lead coordination and integration of efforts among field operations and corporate operations to produce smoother workflows and more cost-effective business processes
  • Create and maintain a positive work environment
  • Identify ways business can more efficiently manage costs, operations, and development projects
  • Maintain the culture of a safe working environment for all employees and contractors at all times


  • A four-year degree in business, engineering, management, construction science, building sciences/technology is preferred; graduate degree is a plus
  • Significant experience working as a manager or director of operations/project management
  • Direct experience creating and implementing processes and procedures, with impact on financials and personnel
  • Work history shows evidence of job stability and advancement
  • Experienced in successfully managing and developing a strategic process and team
  • Background in construction, engineering, manufacturing, and/or building sciences and technology preferred
  • Specialized MEP work, commercial general contracting, or multifamily development experience could be a benefit
  • Experience with project management, reporting tools, and technology is preferred
  • Six Sigma Certification is a plus


  • Entrepreneurial: Willingness and desire to run the day-to-day activities as if you are a principal of the company
  • Self-Motivated: Commercially aggressive with strong desire to win
  • Decision Quality: Making good and timely decisions that keep the organization moving forward
  • Drives Results: Consistently achieving results, even under tough circumstances
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
  • Strategic Mindsight: Seeing ahead to future possibilities and translating them to breakthrough strategies
  • Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals
  • Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
  • Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

To learn more about this position, contact: Matthew McAulay | (704) 770-6110 |