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Position Description:

The Executive Director, Asset Management Services will develop, expand and maintain a high-quality asset management and consulting group focused on commercial real estate credit.

CORE RESPONSIBILITIES:

• Hire, train and develop members of the Asset Management Services (AMS) team. Create and maintain a collaborative work environment where issues and challenges are frankly discussed, tactical decisions are openly debated, and employees are provided with meaningful, real-time performance feedback.  Balance the workload among the AMS team and provide quality-control reviews to ensure the excellence of the team’s work product.  Identify technical resource gaps and design training to enhance the team’s technical proficiencies.
• Asset Management. Oversee asset managers for a large portfolio of CRE loans with above average complexity or which involve assets at a heightened risk of default, including handling select client assignments including those with a high degree of complexity or visibility.
• Department Procedure. Oversee the development of templates, forms, processes, and procedures that will allow for efficient execution of an engagement’s requirements. Guide the implementation of technology and automation initiatives for improved efficiency and scalability of the AMS team.
• Oversee project management and production activities related to AMS consulting projects, which can cover a broad range of credit related CRE and non-CRE topics and timeframes.
• Relationship Management. Serve as day-to-day contact for select clients, ensuring quality and timeliness of services, providing escalation point to resolve issues and enhancing the company’s relationship within the client organization.
• Business Development & Public Relations. Support the development of the business by representing the AMS team externally during new client pitches and brand building initiatives. Lead implementation efforts on new engagements, including contract and scope negotiations; staffing, resource, and technology planning; and coordination with the company’s functional teams.
• US Management Team. Champion the best interests of the company as a whole; engage in candid dialogue with the executive team as strategic decisions are considered and commit fully to a course of action once a decision is taken. Develop and nurture the organizational culture; create and maintain a collaborative work environment where issues and challenges are frankly discussed, tactical decisions are openly debated, and employees are provided with meaningful, real-time performance feedback.

 SKILLS AND COMPETENCIES:

• 10+ years’ experience in commercial real estate loan administration and/or servicing industry; 5+ years’ managerial experience preferred.
• Bachelor’s Degree in real estate, business, finance, accounting, or equivalent experience.
• Proven experience in the underwriting and asset management industry with exposure to a variety of operational and client service functions, including examples of providing leadership within one or more functions.
• Knowledge of sophisticated loan structures including syndicated transactions, CLO’s, CDO’s, CMBS loans, warehouse lines & facility financing structures. Experience with both balance sheet and CMBS loans a plus.
• Advanced knowledge of servicing agreements and the servicing standard. Ability to identify a course of action in the delivery of service level obligations and organize efforts of team accordingly.
• Ability to lead, manage and mentor team members with integrity, concern for the individuals involved, and focus on the firm’s best interest.
• Commitment to advocate for the firm’s best interests; willingness to assert unpopular opinions and challenge the assumptions of others where necessary to understand what is true and help determine the appropriate course of action in response.
• Strong customer service orientation; excellent decision-making, problem solving and organizational skills with meticulous attention to detail.
• Willingness to take responsibility for one’s own personal development in a dynamic environment; determine the hard and soft skills and abilities needed for success in the role and on a given assignment, then identify and proactively resolve deficiencies.
• Outstanding professional communication skills, both verbal and written; ability to effectively interact with all levels of the organization from entry level positions to executive management.
• High-quality interpersonal skills: ability to build effective relationships throughout the organization and to represent the firm with distinction externally.
• Results orientation with excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment.
• Strong computer skills with emphasis on Microsoft Excel, Word, and Outlook and ability to learn new systems or other software as implemented.

To learn more about this position, contact: Margie Arcangelo | (239) 362-1335 | margie@crownsearch.com