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Global Account Director

Location:

Various Locations


Company Description:

Our client is a global architecture and design firm grounded in the belief that design strategy optimizes business performance and human potential. Their 5,000+ practitioners networked across 46 offices use global perspective and local presence to innovate at every scale. Whether they are refreshing a retailer’s brand, planning a new urban district, or designing a super tall building, they strive to make the everyday places people occupy more inspiring, more resilient, and more impactful.


Position Description:

As an experienced Global Account Director, the candidate will have the exciting opportunity to build and foster a long-term relationship with our client’s valued global account clients. The candidate will help consult across retail, design, and mission critical needs. The candidate will join a highly creative, collaborative team dedicated to innovative problem solving and design excellence.

Duties and Responsibilities:

  • Manage the day to day account activities of the global account client worldwide and interact with global delivery teams across the Firm.
  • Facilitate and author the account strategic plan to expand relationships within the account and grow the business.
  • Integrate the guiding principles, research, and firmwide talent on a daily basis to deliver the best caliber of service to the global account client.
  • Seek opportunities to propose new ideas proactively to the global account client and make recommendations for improvements in processes.
  • Deliver best practices from outside the global account client’s sphere of understanding proactively and continuously.
  • Mentor a potential pipeline of account-knowledgeable leaders.
  • Service the account to ensure that the work is delivered in an appropriate and consistent manner and facilitates effective workflow and process.
  • Understand, negotiate, and enforce global account client contract terms.
  • Manage project specific staffing support and resource allocation to meet deadlines and deliverables.
  • Manage the workflow, including operations of international teams.
  • Lead scoping, contracting, and budgeting for fiscal year budgeting cycles.
  • Drive regular reporting and Quarterly Business Reviews (QBRs).

 Skills and Qualifications:

  • 10-15 years’ minimum experience in client relationship management and delivery success.
  • Cross-geography, international work experience and the ability to adapt to and respect cultural diversity and nuances.
  • A background in design and consulting is preferred.
  • Savvy in business matters and possess financial acumen.
  • A familiarity with corporate structures will allow the candidate to navigate within existing processes translating to effective workplans and outcomes.

To learn more about this position, contact: Christine Pinkerton | (919) 679-9149 | cpinkerton@crownsearch.com

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